The Federal Bureau of Investigation (FBI) Criminal Justice Information Services (CJIS) Division deployed the Next Generation Identification (NGI) Increment 4 on Sunday, September 7, 2014. The legacy Integrated Automated Fingerprint Identification System (also known as IAFIS) was retired and replaced with the NGI Increment 4 which has now become the FBI system of record. While the FBI has reported that the NGI Increment 4 is operational and processing all types of transactions, the FBI has failed to respond to some of the transactions submitted by the Florida Department of Law Enforcement (FDLE) since NGI became operational. For this reason, FDLE has experienced significant delays in receiving some of the FBI responses submitted to FDLE’s Civil Workflow Control System (CWCS) — the automated applicant criminal history request system used to process electronic submissions from livescan type devices. While many criminal history requests are being processed and returned to our customers within expected timeframes, there are other requests that have been delayed as far back as September 8, 2014. FDLE is working closely with the FBI to ensure our customers receive their criminal history responses and we will continue to monitor all transactions that the FBI has failed to respond to.
If you have any questions about the status of a previous transaction, please feel free to contact FDLE directly using the contact information below. Please be aware that if you choose to submit another transaction for an applicant that is currently in process, all applicable fees will apply to the subsequent submission. We do apologize for any inconvenience that the NGI upgrade may have caused, but your patience is greatly appreciated!
If you have any questions regarding this email or the CWCS system, please contact a customer service staff member within the FDLE e-Government Criminal History Services Section at (850) 410-8161 –or– via email at ApplicantChecks@fdle.state.fl.us .